Temporary suspension of activities
Following Quebec government’s request to shut down all non-essential facilities as a preventive measure against COVID-19, Bota Bota announces it is suspending its activities until further notice.
· How can I cancel or postpone a treatment or massage that I have booked?
We cancel free of charge or postpone all treatments and massages that have been booked until May 1st. You will be automatically contacted by our customer service for this purpose. You can also contact us at: email@example.com.
· Are planned events maintained?
For now, events planned after May 1st are maintained. If necessary, you will be automatically contacted by our customer service to inform you of the new date of the event or to proceed to a cancellation free of charge. You can also contact us at: firstname.lastname@example.org
· Does the temporary closure of the spa affect the use of Bota Bota gift cards?
Bota Bota gift cards do not have an expiration date. You will be able to use them when you wish to, as soon as our facilities will be open. You can also purchase theme here.
· Does the temporary closure of the spa affect the use of Bota Bota passports?
To ensure that you get the most out of your Bota Bota passports, their expiration date will be extended to match the duration of the temporary closure.
To continue the dialog with you…
You will find on our blog, The Porthole, articles filled with well-being tips, advice on how to navigate these uncertain times and content to help your mind escape.
We appreciate your understanding,