Boarding Agent

At Bota Bota, we work tirelessly to create the best customer service experience. Our clients are our ‘raison d’être’, and we strive to do all that we can to assure that each visit is peaceful, enjoyable, comforting…and exceeds all expectations! These principles are applied at every level of the organization and that is why we are always looking for dynamic employees who can provide excellent service so that Bota Bota, spa-sur-l’eau, will be continue to be known as the reference in the areas of health and relaxation.

Interested in this adventure ? Welcome aboard!

About the position

Under the responsibility of the Hospitality Supervisor, the Reception Agent is responsible for welcoming and taking care of the customer according to high-end customer service requirements.

Responsibilities

• Greet the customer at his arrival onsite
• Take care of the customer and clearly explain instructions and rules
• Provide the customer with valuable insights for a successful experience at Bota Bota
• Manage customer check-out
• Minimize at the maximum any customer dissatisfaction situation with tact diplomacy and common sens
• Be responsive to customer questions or concerns and ensure their satisfaction in a professional and courteous manner

Competencies

• Attention to detail and ability to multitask efficiently in a short time
• Enthusiastic and master customer service skills
• Love to work with the public and favors a friendly and professional approach
• Autonomous and resourceful
• Rigorous punctuality
• Excellent team spirit
• Exercise discretion and show respect for confidentiality

Qualifications

• Significant experience in customer service
• Appropriate appearance
• Be orally bilingual in french and english

* Please send us your CV attached with a presentation letter.